Returns & Refunds
We want you to love your purchase. If you're not completely satisfied, we offer a hassle-free 30-day return policy for most items.
30-Day Returns
Return most items within 30 days of delivery for a full refund
Free Returns
Return shipping is free for Portugal mainland orders over €50
Easy Process
Simple online return request with prepaid shipping labels
How to Return an Item
Request Return
Log in to your account and go to Order History. Select the item(s) you want to return and provide a reason.
Print Label
You'll receive a prepaid return shipping label via email. Print it and attach it to your package.
Ship It Back
Pack your item securely in original packaging if possible. Drop it off at any CTT post office or authorized location.
Get Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Eligibility
Eligible for Return
- ✓Items returned within 30 days of delivery
- ✓Products in original condition with tags attached
- ✓Unworn, unwashed, and undamaged items
- ✓Items in original packaging when possible
- ✓Standard catalog items (t-shirts, hoodies, etc.)
- ✓Defective or damaged items (any time frame)
Not Eligible for Return
- ✗Custom-designed or personalized items
- ✗Items with custom printing or embroidery
- ✗Worn, washed, or altered items
- ✗Items without original tags or packaging
- ✗Sale or clearance items (unless defective)
- ✗Items returned after 30 days (unless defective)
Note
Refund Information
Refund Timeline
Processing Time
5-7 business days after we receive your return
Credit Card Refunds
3-5 business days to appear on your statement
PayPal Refunds
1-2 business days to appear in your account
MB Way Refunds
Instant to 24 hours to your account
Refund Method
Original Payment Method
Refunds are issued to the original payment method used for purchase
Full Refund
You'll receive a refund for the item price plus any shipping fees if applicable
Partial Returns
Returning part of an order? You'll be refunded for those items only
Email Notification
You'll receive confirmation when your refund is processed
Exchanges
Need a Different Size or Color?
We currently don't offer direct exchanges. However, you can return your item for a refund and place a new order for the size or color you need.
Pro Tip
→Return your original item following the standard return process
→Place a new order for the correct size or color
→Use code EXCHANGE10 for 10% off your replacement order
Common Questions
Do I have to pay for return shipping?
Return shipping is free for Portugal mainland orders over €50. For orders under €50 or international returns, a return shipping fee of €4.99 will be deducted from your refund. Returns due to defects or errors on our part are always free.
Can I return an item I customized with my own design?
Custom-designed items are final sale and cannot be returned unless there's a manufacturing defect or error on our part. Please review your design carefully before placing your order. We'll send you a proof for approval on complex custom orders.
What if my item arrives damaged or defective?
If your item arrives damaged or has a manufacturing defect, contact us immediately with photos. We'll send you a replacement or issue a full refund, including original shipping costs. Defective item returns are accepted at any time, even beyond the 30-day window.
How long do I have to return an item?
You have 30 days from the delivery date to initiate a return for most items. The return must be postmarked within 30 days, but we understand it may take a few extra days to reach us. For defective items, there's no time limit.
Can I return sale or clearance items?
Sale and clearance items are generally final sale and cannot be returned unless they arrive damaged or defective. This will be clearly indicated on the product page before purchase. Regular return policies apply to defective sale items.
What if I lost my return shipping label?
No problem! Log in to your account, go to Order History, and you can download the return label again. Alternatively, contact our support team and we'll email you a new label right away.
Will I be refunded for the original shipping cost?
Original shipping costs are refunded if your return is due to our error (wrong item sent, defective product, etc.). For standard returns based on preference or fit, shipping charges are non-refundable unless your original order qualified for free shipping.
Still Have Questions?
Our customer support team is here to help with any return-related questions.